Detailed description of goods and/or services African Pride Tours is a business in the travel industry that markets tours in Southern African Delivery policy Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of  email (for eg booking number / booking voucher etc). Return and Refunds policy The provision of goods and services by African Pride Tours is subject to availability. In cases of unavailability, African Pride Tours will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Customer privacy policy African Pride Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf Payment options accepted Payment may be made via Visa or MasterCard credit cards or by bank transfer into the African Pride Tours bank account, the details of which will be provided on request Credit card acquiring and security Credit card transactions will be acquired for African Pride Tours via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. Customer details separate from card details Customer details will be stored by African Pride Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). Responsibility African Pride Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods Country of domicile This website is governed by the laws of South Africa and African Pride Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Variation African Pride Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice. Company information This website is run by African Pride Tours (close corporation) based in South Africa trading as African Pride Tours and with registration number Ck90/37633/23. African Pride Tours contact details Email: info@africanpride.co.za Phone: (+27) (21) 715 5409